Hi
You talked about the email signature, but I’d like to write better.

In addition, I can also recommend a modern HTML email signature to help with email support. Note that you can direct customers to the site or blog. And help with self-service by adding links to the knowledge base and notifications at the end.

See this email signature template attached as an example.

This email signature was created with Bybrand, which has native integration with Freshdesk — it’s also in the marketplace.

Cheers!